Information that we collect and how we use it
For all products purchased and solutions offered, we will initiate the refund only if you had not got the license key / source code from us. Kopatech' products are downloadable/receivable software, and refund will not be issued if we had sent the files/license keys. As a customer you are responsible for understanding this upon purchasing from our site.
Before purchasing our software it is your duty to make sure that our software meets your requirements thoroughly. After purchasing our products , you will be receiving an email confirmation about your payment and no refund will be made after that it is because you will not be able to return the registered version of our software.
The responsibility of setting up the server belongs to the customer. We will be responsible for installation only on some exceptional occasions - however, the responsibility of both setting up of the server and the installation will have to be done by the customer. Refund will not eligible in case of host side errors or any technical error with the customer server.
Please note that we do not bear any responsibility and therefore we do not satisfy any refund/ return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the preview page of each product. We don't guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.
However, we realize that exceptional circumstances can take place and we will consider those if it is reasonable for refund
We Will Consider The Following Situations For Refund:
Files Not Received:
If you have not received the files due to mailing issues, you are requested to seek assistance from our technical team. Or if you wish to get the refund, then "claim for non-delivery" must be submitted to us in writing within 3 days from purchase. Otherwise, the product will be considered as received/downloaded.
Not Able to Unzip:
If you are not able to unzip the files, should seek assistance from our technical team or should claim for refund within 3 days for consideration of the refund.
If any of the features is not working as described in the site, then it should be reported to the technical team for rectification of the same for free. If you experience bug or problem that cannot be solved by our technicians within 30 days.
If the customer is not getting technical assistance response consecutively for more than 4 business days, then the customer is entitled for refund.
Refund policy acceptance:
It is solely your responsblity to completely go through our refund policy and familiarise yourself with the same.