How to Choose Best Software for a Multi-restaurant Business?

With so many Multi Restaurant Online Food Ordering System providers, anyone can easily get confused and choose the wrong system. The purpose of this blog is to give prospective multi-restaurant vendors as well as established multi-restaurant businesses a clear view of what they should have in the Multi Vendor Food Ordering System that they propose to buy.

Here are some important points to consider before placing an order for a multi restaurant online ordering system.

Differences between White Label and SaaS System

The white label allows you a high degree of flexibility and you also own the software. You will have access to the code and you can choose to make changes or update it as you want. Your business can choose its own name as well. The software vendors of White Label products offer a fixed price.

The SaaS system uses monthly or annually billing as per the plan you opt for. To use the SaaS system you must renew it as per the plan offers. You cannot make changes to the software or ask for additional feature upgrades.

Custom Built for Food Delivery

The food ordering System that you consider for your business must have been made especially for food delivery. A more generic delivery app will not have every desirable feature. It might require reconfiguring and some coding. This means more expenses and higher time for implementing it in your business.

Self Brand Compatibility

The Multi Restaurant Online Ordering System must be compatible to use your own brand name. This is an advantage. Your customers and restaurants will instantly recollect your business. It will help you build reputation and brand image.

Online and Offline Payment Compatibility

To make life easy for your customers and widen the user base, it is important for you to give them both online and offline simple and easy payment methods. The online payment will be integrated in the customer module and payment can be initiated in the module itself. The offline payment methods should include internet banking, debit and credit card payments. Offline payments methods will allow customers to make payment outside the app and cash on delivery(COD). With the wallet feature, you can help customers to make quick payments in simple steps.

Driver, Restaurant Rating and Review System Importance

Any app designed for a food ordering system must have a review rating feature. It will allow the delivery administrator to get feedback about customer experience and drivers’ quality of service. Reviews can be used for making improvements in the delivery process and removing erring drivers.

Instant Notification, SMS and Emails

The key to keeping all stakeholders in the food delivery system, the system must be enabled for sending notifications to drivers, restaurants and customers. In addition to the normal built-in notification feature, the system must be compatible with SMS and email messaging. This will help the owner to keep track of what is happening around using a single point of control.

Restaurant Order Management App

The restaurant order management app is an important functionality that must be a part of the App. This is the place where the restaurant will accept orders, showcase menu and take down special requests from customers. This feature will be convenient to show restaurant opening and closing time and the normal time it will require for preparing and dispatching the ordered food.

Friendly Menu Management and Menu Setup

This is an important feature for the restaurant for accepting an order and supplying it. It will allow for timely updates of restaurant open and close time, adding or deleting dishes, and receiving customer feedback. This module will provide great flexibility in deciding the menu and giving an easy to understand description of each food.

Delivery Zone Modules

The Multi Vendor Food Ordering System must have different modules for each employee performing a different role in the delivery loop. There should be one for the restaurant manager with full controls, one for the deliverer and one for the customer. Each will have its own features and levels of control.

Advanced Cart and Checkout for Customers

There are many advanced features in the cart and checkout module that can be incorporated – examples are: advance food booking and delivery requests at predetermined locations, redeem discount coupons, update order instructions ,splitting expenses at the time of checkout and ordering for weeks or daily basis.