Restaurants closed their dine-in option due to coronavirus disease. They are continuing takeaway services and food delivery. Consumers are giving top priority for food safety. Restaurants implemented safety policy for their staffs and changed their packing materials to protect the recipe from cross-contamination. Healthy dishes, digital marketing strategy and online food ordering software are really helpful to sustain their food business.

Food delivery platforms are unable to get online food orders due to coronavirus pandemic. People are preferring to prepare the foods in their home itself. Restaurants and food aggregator applications take several initiatives to maximize safety in food preparation and delivery. They implemented safety measures like no-contact delivery and hygiene practices. They announced layoffs and salary cuts for sustaining in their business.

Delivery executives use google map to deliver the meal on-time. Selection of inaccurate delivery location in google map by customer, route changes due to traffic condition, food order from most densely populated city, unavailability of customer at exact location and driver's confusion in location tracking are the challenges in the last mile of delivery which affect efficiency of the multi restaurant online ordering.

Entrepreneur need minimum investment to start the online marketplace.  Vendors have an exclusive admin panel for managing product catalog, offers, inventory, orders and business reports. Marketplace owners are getting money from consumers. Purchase behavior of consumers are changed by multi vendor shopping cart software in the present era. They deduct their commission and credit the balance amount to vendor's bank account.

Multi restaurant online ordering system supports the restaurants to turn newcomers into a regular visitors with the help of restaurant discounts, company offers and customer loyalty programs. It has push Messages that convey information such as offers, new recipes, seasonal products and convert the potential customer into sales. Lightning speed of delivery, increased food quantity and freshness plays a pivotal role to retain the customers.